Oct 15 2011
Customer Service Slaughter
All companies strive for superior customer service, but there is a fine line between service and servitude. Extreme reverence is respect. Now there’s a word you know. Even if you do not know what that means, you have it, perhaps in a restaurant, a clothing store, saw a car dealership, anywhere where people expect that their attention is going to get big sales or tips . It’s one thing to consider and respond to customer needs, should be someone else, and that this “in your face” that customers think, want to adopt.
A few months ago, asked me a gift of steaks and roasts of the company to mail a number of family members. If no confirmation arrived, I called to see if they received their present. As it turned out, the package had the package to the wrong address on the left, but they had received in error were honest enough to know to leave immediately the mixture to the desired recipient.
The only person who had made a mistake, the label with the delivery address be misunderstood, and nothing was heard of him or his company. The same can not be said for the meat business. In its relentless effort to keep customers happy, company representatives began calling me every day to make sure I’m still happy and that if I wanted more meat.
Led after the call yet again, no additional purchases from me, I asked my name and number from the call list. Being nice does not work. Maybe some power would be more efficient.Remember, I had absolutely no beef with the company so far. It was at this point, however, that the customer’s attention in the usual obsession.
I thought I would get to the point, but a week later I received a call on my work. If I use the Caller ID function on my phone, saw the area code and number that I did not know. I replied in my usual way, but each time the caller said nothing and hung up right. This occurred several times, until I checked the number, and found that the team won. That was out of control. I would say no to my home number. The answer would be different in my business. Now to go into my work day without saying a word.
A final call (and I stress the word final) 9:17 clock arrived last week. The dinner was gone, and nobody in the house, thinking about food, especially not from T-bone. No one noticed anything, and everyone was asleep. It was almost an hour to three-year-old scandal going to the end of the bed, but eventually had an abortion. That is, until the phone rang. I awoke a deep sleep by the ringing of the phone and mom crying child.
Not waking to see the caller ID, I answered. To my great surprise, it was another representative of the company want to know if I’m willing to pay more for the steak was good. It was time to grab this bull by the horns. ”No,” I said, ‘no, never! ”I do not remember exactly, but I’m sure I saw that I asked for my name and number down on your list. He had the nerve to call so late at night was completely beyond my comprehension.
This experience is a clear example of how the customer can go very wrong. It is likely that this was part of someone wrong data and the assumption that because I had made a large order, probably do it again. Who knows? Maybe it was at a later date, but the “excess” of vendors to be a deal breaker for me.
Let this be a warning example for all companies out there that are “hard sell” Every time I think about work. In many cases, it will backfire and have the opposite effect desired.
I recently received a less-than-survey statistically valid vote carried out by people (my office manager, my aunt, and a very nice lady behind me in line at Safeway) on bad customer service.Although not all the results, here are ten tips to heart, so that their customers really satisfied:
First the fact that their business model, says customers should not be in all likelihood interest in buying part of it, joking when they say no.
Restrict seconds unsolicited calls to the same person.
Third call for a reasonable time.
Fourth After hearing “Hello”, in fact, what the other person will listen.
Fifth do not argue, if the client says “no”.
Sixth honor the wishes of the customer.
If seventh with a service that someone in person, are available but not float.
Eighth an online order is not obtained permission to call someone at home or at work, to provide a complement to purchases or services.
Ninth know that many people have caller ID, do not call and hang up without saying anything.
Tenth Ask yourself: Would you answer that you want to cum?
This is only a starting point. Maybe you have some animals on his own Angers. If so, please send it to our website. Many people heard of. Just do not contact me by buying everything that went on all fours, and had a heartbeat until recently. I am a vegetarian now, thanks to the last person who did it!